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Buchanan Group, Inc.Report or remove this logo

Buchanan Group, Inc.

Correct this listing

Doing business as CUSTOMER EXPERIENCE360

UEIUEI: the 12-character ID the government gives every company registered for federal work. It replaced the DUNS number in April 2022. Glossary EME1L1KX6L24· CAGECAGE code: a 5-character code that identifies one company location for federal work. A company with several sites can have several. Glossary 7XW28· MONROE, MI· Active registration until Mar 28, 2027· www.customerexp360.com (opens in a new tab)

Overview

Registered industries (NAICS)

Registered in 1 industry; primary 541611

  • 541611 Administrative Management and General Management Consulting Services

No prime contract or subcontract to this company appears in the federal contract records from FY2001 on.

About

From the company's SBA profile, updated Apr 2025

Customer Experience360 is a Customer Experience Management consulting firm for B2C and B2B organizations. Expertise lies within the implementation of Net Promoter® System utilizing Net Promoter® Score, a customer loyalty metric, that predicts business growth. The consultative process is enterprise wide and includes: customer journey mapping/process mapping, identifying key customer touch points, implementing actionable customer surveys, implementing actionable employee surveys, developing internal employee processes that 'close the loop' on customer feedback, developing sustainable employee customer experience training. In addition, the consultative process will include market research and strategic marketing insights.